Privacy Policy

Introduction

Smashing Windows (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). By using our services, you consent to the data practices described in this policy.

Information We Collect

How We Use Your Information

We use the information we collect for the following purposes:

• To provide quotes and respond to enquiries
• To schedule surveys and installations
• To communicate about our services
• To improve our website and services
• To comply with legal obligations
• To protect against fraud and unauthorised access
• To send service-related communications

Legal Basis for Processing

We process your personal data under the following legal bases:

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Third parties who assist in operating our website and conducting our business
• Installation Partners: Approved contractors who carry out installations (only relevant project details)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of physical documents
• Regular staff training on data protection

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any breaches as required by law.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Quote Information: 2 years from the date of quote
• Customer Records: 6 years after last service for warranty and legal purposes
• Marketing Lists: Until you unsubscribe or request removal
• Website Analytics: 26 months (Google Analytics default)

After the retention period, personal data is securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the following rights:

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Complaints

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):